Success stories

  • Adding Value for customers

    7 August 2013

    JSC Medicina - Russia

    EFQM's 2012 Awards Prize Winner in "Adding Value for Customers"

    "JSC "Medicina" has an outstanding patient focused culture embraced with enthusiasm at every level."
    Julio Gonzalez Bedia, EFQM Assessment Team Leader

  • Managing by Processes

    8 July 2013

    BMW Regensburg Plant - Germany

    EFQM's 2012 Awards Prize Winner in "Managing by Processes"

    "We can see that enthusiastic and strong role model leadership on all levels is the driving force in achieving high added value for its customers by taking leverage from continuous improvement initiatives"
    Hakan Kilitcioglu, EFQM Assessment Team Leader

  • Managing by Processes

    8 July 2013

    Bosch Tecnologie Diesel e Sistemi Frenanti S.p.A. - Italy

    EFQM's 2012 Awards Prize Winner in "Managing by Processes".

    "There is clear evidence that the already highly effective and efficient process management system is being further developed to achieve even higher levels of performance"
    Tadeusz Buchacz, EFQM Assessment Team Leader

  • Taking Responsibility for a Sustainable Future

    8 July 2013

    Coca-Cola Icecek, Ankara Plant - Turkey

    EFQM's 2012 Awards Prize Winner in "Taking Responsibility for a Sustainable Future".

    "I would like to highlight the long-standing commitment of Ankara Plant leaders and people to continuous improvement and to quality management and excellence."
    Rafael Abajo, EFQM Assessment Team Leader

  • Adding Value for Customers

    8 July 2013

    Hospital Galdakao-Usandolo Ospitalea (Osakidetza) - Spain

    EFQM's 2012 Awards Finalist.

    "Driving Excellence with a specific focus on innovation is the most important part of the culture of the organisation."
    Karin Walter, EFQM Assessment Team Leader

  • On the Right Path

    8 July 2013

    Robert Bosch GmbH Bamberg Plant - Germany

    EFQM's 2012 Award Winner  and Prize Winner in Leading with Vision, Inspiration & Integrity and in Succeeding through People.

    "Leaders commitment is evident everywhere, from the active use of the EFQM Excellence Model to the attention given to the smallest performance indicators" 
    Dr. Ian J May, EFQM Assessment Team Leader


  • Succeeding through People

    8 July 2013

    Wakefield and District Housing - United Kingdom

    EFQM's 2012 Awards Finalist.

    "There is a strong base for the organisation to go forward and in particular a very loyal, committed and motivated workforce, a very strong local "brand", clear long term Vision and supportive leadership." 
    Norman Hughes, EFQM Assessment Team Leader

  • Permanent Operational Improvement

    8 July 2013

    B. Braun Avitum Hungary Zrt.  - Hungary

    EFQM's 2012 Awards Finalist

    "In most of the cases patients are considered part of the "family" and they are not just getting high quality nephrology treatment but they enjoy the care of the members of the Centre." 
    Georgios Christodoulou, EFQM Assessment Team Leader

  • LJMU Graduates Get Better Jobs

    8 July 2013

    Liverpool John Moores University - United Kingdom

    EFQM's 2011 Award Prize in "Building Partnerships"

    "Subjecting your organisation to a full EFQM Award Assessment is a really rewarding challenge, and whilst recognition for what you are achieving is nice, the most valuable part of the process is having a team of internationally respected Assessors give you a comprehensive feedback report on which you can base your improvement programme." 
    Paul Evans, Strategy Management Director

  • Satisfying the Needs of Citizens

    8 July 2013

    Municipality of Dzierzoniow - Poland

    EFQM's 2012 Awards Finalist

    "Municipality of Dzierzoniow has a strong commitment to improvement and the assessment team feel sure that they will achieve many successes in the years to come and become an exemplar of public administration across Europe."  
    Paul Evans , Assessor Team Leader

  • Succeeding through People

    14 December 2012

    Bosch Chassis Systems Control - France

    EFQM Recognised for Excellence 5-Star - 2012

    “CC Moulins CC/PM and management have created an excellent working environment in which people feel proud, cared for, involved and engaged in constant improvement to maximise efficiency and reduce cost. Everybody questioned had a customer, cost, quality mindset.”
    John Pimblott, Assessment Team Leader

  • Leadership

    12 December 2012

    Arabtech Jardaneh Engineers and Architects  - Jordan

    EFQM Recognised for Excellence 3-Star - 2012

    “AJ’s management has succeeded in building a well-structured professional organization with a clear vision, mission and strategic focus. They drive trust and empowerment of the senior team to make the company self-governed. At the same time he remains accessible for everyone”
    Hans van Beek , Assessment Team Leader

  • Moving Ideas Forward

    1 November 2011

    Ricoh Belgium

    EFQM Recognised for Excellence 5 Star and the Benelux Excellence Award in November 2011.

    "Ricoh Belgium is agile and responsive.  By providing the customer with a different experience; an integrated suite of products and services that meet business needs, they have increased customer loyalty, despite the crisis."  
    Alexis Willems, Assessment Team Leader

  • Driving progressive improvement with all stakeholders

    10 October 2011

    La Poste - Courrier Division - France

    EFQM Recognised for Excellence 5 Star - 2011.

    "An exemplary and innovative EFQM approach steered by the high level management of La POSTE COURRIER to manage the implementation of the strategy and allow all the collaborators and managers to understand the strategic objectives and contribute to developing value for customers and stakeholders.
    EFQM Assessment Team

  • Pursuing Excellence

    7 August 2011

    Ricoh Deutschland

    EFQM's 2011 Award Prize Winner in "Adding Value for Customers"

    "Ricoh Deutschland's strong and clear customer focus was apparent from all 150 people interviewed by our Assessors."
    EFQM Assessment Team Leader


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