Adding Value for Customers

  • A customer focused culture

    27 March 2014

    Ooredoo Qatar

    EFQM Recognised for Excellence - 5 Star in 2013

    Ooredoo Qatar has created, driven by their leaders and through their dedicated people, a customer focussed culture enabling Ooredoo Qatar to sustain their leading position within the fierce competitive Qatar Telecom market. Ooredoo Qatar has proven to be a role model for excellence within their region and for all companies within the Ooredoo Group worldwide.

  • Customer and People Oriented

    30 October 2013

    Alpenresort Schwarz - Austria

    2013 EFQM Excellence Award and Prize Winner in "Adding Value for Customers" and "Succeeding through the Talent of People"

    “We were particularly impressed by the role model behaviour of the leaders and employees, the focus on the Guests and the Integration of all the approaches.”
    Riëtta Klijn, Assessment Team Leader

  • Passion for performance

    29 October 2013

    Wakefield and District Housing - England

    2013 EFQM Excellence Prize Winner in "Adding Value for Customers"

    “WDH is an effective organization, more than ably led, which has made a dramatic impact on its community since it was created in 2005. There is, about the organization, a passion for performance.”
    Andre Haynes, Assessment Team Leader

  • Fulfilling customer needs and expectations

    28 October 2013

    Nilufer Municipality - Turkey

    2013 EFQM Excellence Prize Winner in "Adding Value for Customers"

    “People from Nïlufer have a clear focus on the customer (the citizen). They not only add value by understanding and fulfilling customer needs, expectations and opportunities, but by anticipating future demands and expectations, contributing to the modern life standards enjoyed by Nilüfer citizens.”
    Jose Antonio Calvo, Assessment Team Leader

  • Taking care of the customers

    27 October 2013

    Sanitas Hospitales - Spain

    2013 EFQM Excellence Award Finalist

    “Employees of SH have succeeded in creating an organization where everyone is dedicated to the Mission “of taking care of the client” to ensure their well-being while also keeping in mind the Vision of “Profitable Growth.”
    Dr. Susanne Kaldschmidt, Assessor Team Leader

  • Product Quality

    27 October 2013

    GC Europe - Belgium

    2013 EFQM Excellence Award Finalist

    "There is no doubt that GC Europe will be able to sustain outstanding results if the "No Kokoro" spirit is kept high, and never forget their mission: to improve the dental health of patients across Europe."
    Dr. Christian Forstner, Assessment Team Leader

  • Adding Value for customers

    7 August 2013

    JSC Medicina - Russia

    EFQM's 2012 Awards Prize Winner in "Adding Value for Customers"

    "JSC "Medicina" has an outstanding patient focused culture embraced with enthusiasm at every level."
    Julio Gonzalez Bedia, EFQM Assessment Team Leader

  • Adding Value for Customers

    8 July 2013

    Hospital Galdakao-Usandolo Ospitalea (Osakidetza) - Spain

    EFQM's 2012 Awards Finalist.

    "Driving Excellence with a specific focus on innovation is the most important part of the culture of the organisation."
    Karin Walter, EFQM Assessment Team Leader

  • Satisfying the Needs of Citizens

    8 July 2013

    Municipality of Dzierzoniow - Poland

    EFQM's 2012 Awards Finalist

    "Municipality of Dzierzoniow has a strong commitment to improvement and the assessment team feel sure that they will achieve many successes in the years to come and become an exemplar of public administration across Europe."  
    Paul Evans , Assessor Team Leader

  • Pursuing Excellence

    7 August 2011

    Ricoh Deutschland

    EFQM's 2011 Award Prize Winner in "Adding Value for Customers"

    "Ricoh Deutschland's strong and clear customer focus was apparent from all 150 people interviewed by our Assessors."
    EFQM Assessment Team Leader