Knowledge Base

Siemens Congleton - United Kingdom
Author:EFQM
Published on:17 February 2017
Topic:Organisation's Insights
Topic:Adding Value for Customers
Topic:Manufacturing
How to develop excellence beyond the limits of your organisation

This insight focuses on “suppliers” and analysing how Siemens Congleton, developed excellence beyond the boundaries of their organisation.

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GHA - United Kingdom
Author:EFQM
Published on:17 February 2017
Topic:Organisation's Insights
Topic:Developing Organisational Capability
Topic:NGO/Associations
How to develop the organizational culture to achieve excellent results,

This case study focuses on de results achieved by EFQM Member Glasgow Housing Association (GHA). GHA’s mission is ‘Better Homes, Better Lives, A Better Glasgow’. This is based on feedback from their tenants and stakeholders and reflects their role being beyond simply bricks and mortar, focusing on supporting the needs and aspirations of tenants.

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GC Europe - Belgium
Author:EFQM
Published on:17 February 2017
Topic:Organisation's Insights
Topic:Developing Organisational Capability
Topic:Healthcare
How to develop the organizational culture to achieve excellent results

This case study focuses on de results achieved by EFQM Member GC Europe (GCE). GC Corporation has always nurtured a culture of excellence, based on cultural roots shaped by the founder himself. These roots have never been lost during the 95 years of existence.

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Leadership
Author:EFQM
Published on:16 January 2017
Topic:Good Practices
Topic:Leading with Vision, Inspiration & Integrity
Topic:Manufacturing
Bosch Security Systems, S.A. - Portugal

2016 EFQM Excellence Award - Finalist

By leadership, by example and a culture based approach, the Plant Manager has inspired the Management Team, the wider leadership team and all of the associates in the business to new and much higher levels of performance and behaviours.

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Communication
Author:EFQM
Published on:16 January 2017
Topic:Good Practices
Topic:Succeeding through the Talent of People
Topic:Manufacturing
Bosch Security Systems, S.A. - Portugal

2016 EFQM Excellence Award - Finalist

Different forms of communication are utilized for different purposes. These approaches are integrated in the several strategic deployment tools employed by the organization; e.g. face-to-face in daily management, SystemCIP, PointCIP, LeaderCIP to tackle strategic challenges and ways of working, the OK!Bosch magazine and information boards for general issues.

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Global Manufacturing and Industry 4.0
Author:EFQM
Published on:12 December 2016
Topic:Videos
Topic:Harnessing Creativity & Innovation
Topic:Manufacturing
By Bosch Blaichach/Immernstadt - Germany

Industry 4.0 or the fourth industrial revolution, is the current trend of automation and data exchange in manufacturing technologies. It includes cyber-physical systems, the Internet of things and cloud computing. Industry 4.0 creates what has been called a "smart factory".

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Executive Management of Natural Resources
Author:EFQM
Published on:28 November 2016
Topic:Good Practices
Topic:Creating a Sustainable Future
Topic:Manufacturing
Coca-Cola Içecek Supply Chain - Turkey

2016 EFQM Excellence Award - Finalist

CCI Turkey SC is consistently working on optimising and reducing its environmental impact. Those activities have led to a consistent reduction in important environmental indicators to a best in class level compared with other organisations, e.g. water usage, waste water recycling, energy usage, waste recycling rate and CO2 emission.

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Job rotation
Author:EFQM
Published on:28 November 2016
Topic:Good Practices
Topic:Succeeding through the Talent of People
Topic:Manufacturing
Coca-Cola Içecek Supply Chain - Turkey

2016 EFQM Excellence Award - Finalist

CCI Turkey has a strong improvement culture resulting in a high number of suggestions through the CCIdea platform and strong people results for motivation and engagement. This approach for job rotation is also very strongly linked to the strategic management framework and the strategic pillar for people.

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strategy deployment process
Author:EFQM
Published on:22 November 2016
Topic:Good Practices
Topic:Managing with Agility
Topic:Transport & Logistics
Aeroports de Lyon - France

2016 EFQM Excellence Prize Winner in Managing with Agility

Aéroports de Lyon is effectively and efficiently identifying and responding to risks and opportunities and have developed several integrated approaches to enable analyses and fact based decisions on improvements and changes that contributes towards the strategic goals. Two of these approaches are exceptional, the EPM - Enterprise Management tool and the Airport Operational Control Centre (AOCC).

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"Airport Helper", Smiley boxes
Author:EFQM
Published on:21 November 2016
Topic:Good Practices
Topic:Adding Value for Customers
Topic:Transport & Logistics
Aeroports de Lyon - France

2016 EFQM Excellence Prize Winner in Managing with Agility

Aéroports de Lyon has a very strong customer-focus and central to this is the understanding of the importance of the passenger experience of the quality of service as a driver for the strategic ambition of growth. Several approaches aiming on understanding passenger’s perception in order to be able to improve service quality and performance have been developed and implemented.

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Beyond the Award - How to keep the fire burning
Author:EFQM
Published on:15 November 2016
Topic:Videos
Topic:Managing with Agility
Topic:Manufacturing
By BMW Group Plant Regensburg

It is a grand and highly important moment in a company’s history when it is honored with the EFQM Excellence Award (EEA). Even bigger is the challenge to keep the momentum and to turn procedures into people’s mindsets and thus to reveal a deep desire for excellence and great performance. The presentation deals with questions concerning how this situation can be achieved, how to deal with risks and challenges and how to keep the “fire burning”.

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The Art of Innovation
Author:EFQM
Published on:8 June 2016
Topic:Videos
Topic:Harnessing Creativity & Innovation
Topic:Manufacturing
Everyone is talking about innovation, but what actually IS innovation, and what drives it? Are all forms of technical creativity real innovations? Is innovation actually always about technical stuff? Can innovation not also be about how to inspire people, or be about organizing your processes in a radically different way?

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VAMED-KMB - PROCESSES, PRODUCTS & SERVICES
Author:EFQM
Published on:24 February 2016
Topic:EFQM Management Docs
Topic:All
Topic:Healthcare
VAMED-KMB Krankenhausmanagement - Austria

2015 EFQM Excellence Award - Prize Winner in "Adding Value for Customers"

VAMED-KMB has built up a comprehensive process manage ment sys tem which designs, manages, and improves processes on various levels. The process map is divided into key processes, primary processes, and cross sectional supporting processes.

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VAMED-KMB - People
Author:EFQM
Published on:24 February 2016
Topic:EFQM Management Docs
Topic:All
Topic:Healthcare
VAMED-KMB Krankenhausmanagement - Austria

2015 EFQM Excellence Award - Prize Winner in "Adding Value for Customers"

VAMED-KMB’s guiding principle “from people excellence for people” expresses our awareness that the organisation’s striving for excellence and its vision to be an “accompanying partner in the Viennese health care sector” can only be realized “from people”, thus through its employees.

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VAMED-KMB - LEADERSHIP
Author:EFQM
Published on:23 February 2016
Topic:EFQM Management Docs
Topic:All
Topic:Healthcare
VAMED-KMB Krankenhausmanagement - Austria

2015 EFQM Excellence Award - Prize Winner in "Adding Value for Customers"

The core purpose of the organisation, the future vision and values are defined in VAMED-KMB’s Vision and Mission Statement (V/M) which is an integral part of the management system (target setting, process alignment, deployment of measures and indicators) and reassessed annually at the MRs according to the strategic manage ment process (PD- 55). The pursuit of excellence lies at the heart of our actions, which is expressed by our guiding value principle: “from people excellence for people”.

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Bosch Car Multimedia Portugal - Strategy
Author:EFQM
Published on:15 January 2016
Topic:EFQM Management Docs
Topic:All
Topic:Manufacturing
Bosch Car Multimedia Portugal

2015 EFQM Excellence Award - Prize Winner in "Leading with vision, inspiration & integrity"

Our success requires a common understanding of the direction we want to take. We create benefits for the society and our customers by providing convenient, safe and environmental- friendly mobility that inspires. That’s how we shape the future.

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Bosch Car Multimedia Portugal - Results
Author:EFQM
Published on:15 January 2016
Topic:EFQM Management Docs
Topic:All
Topic:Manufacturing
Bosch Car Multimedia Portugal

2015 EFQM Excellence Award - Prize Winner in "Leading with vision, inspiration & integrity"

In order to achieve a continuous improvement of energy performance, including energy efficiency, energy use and consumption, BrgP is implementing ISO 50001 - Energy Management systems.

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Bosch Car Multimedia Portugal - Processes
Author:EFQM
Published on:15 January 2016
Topic:EFQM Management Docs
Topic:All
Topic:Manufacturing
Bosch Car Multimedia Portugal

2015 EFQM Excellence Award - Prize Winner in "Leading with vision, inspiration & integrity"

Management Model by Processes BrgP has followed a process-oriented approach since 2002. It embodies concepts and definitions from CM, as well as Bosch's automotive process reference model (UBK-RM). BrgP's processes are defined based on its Mission, Vision and Values, in order to reach strategic goals.

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Bosch Car Multimedia Portugal - People
Author:EFQM
Published on:14 January 2016
Topic:EFQM Management Docs
Topic:All
Topic:Manufacturing
Bosch Car Multimedia Portugal

2015 EFQM Excellence Award - Prize Winner in "Leading with vision, inspiration & integrity"

Operating in a changing organization in a shifting environment, having qualified associates, motivated to constantly assume new challenges is the main focus of BrgP regarding people. This implies having a strong process with a set of efficient tools that steer the people’s development process and the highly capable managers, in order to make the system work.

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Bosch Car Multimedia Portugal - Partnerships
Author:EFQM
Published on:14 January 2016
Topic:EFQM Management Docs
Topic:All
Topic:Manufacturing
Bosch Car Multimedia Portugal

2015 EFQM Excellence Award - Prize Winner in "Leading with vision, inspiration & integrity"

Quality, reliability and innovation are fundamental pillars for our success and suppliers are the key to achieve that. Thus, BrgP is working in close partnership with the suppliers to develop regular improvement activities, namely related to the quality of the materials provided.

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