Knowledge Base

strategy deployment process

Aeroports de Lyon - France

2016 EFQM Excellence Prize Winner in Managing with Agility

Aéroports de Lyon is effectively and efficiently identifying and responding to risks and opportunities and have developed several integrated approaches to enable analyses and fact based decisions on improvements and changes that contributes towards the strategic goals. Two of these approaches are exceptional, the EPM - Enterprise Management tool and the Airport Operational Control Centre (AOCC).  

"Airport Helper", Smiley boxes

Aeroports de Lyon - France

2016 EFQM Excellence Prize Winner in Managing with Agility

Aéroports de Lyon has a very strong customer-focus and central to this is the understanding of the importance of the passenger experience of the quality of service as a driver for the strategic ambition of growth. Several approaches aiming on understanding passenger’s perception in order to be able to improve service quality and performance have been developed and implemented.

Sharing Knowledge in the Organisation

DB Schenker Poland

DB Schenker Poland provides a full range of transport solutions including storage and modern IT technologies. DB Schenker Poland introduced a system to collect improvement ideas from employees in order to: increase employee engagement and their interest in corporate issues, share knowledge and good practices internally, integrate people involved in business excellence.