Knowledge Base

GC Europe - Belgium
Author:EFQM
Published on:17 February 2017
Topic:Organisation's Insights
Topic:Developing Organisational Capability
Topic:Healthcare
How to develop the organizational culture to achieve excellent results

This case study focuses on de results achieved by EFQM Member GC Europe (GCE). GC Corporation has always nurtured a culture of excellence, based on cultural roots shaped by the founder himself. These roots have never been lost during the 95 years of existence.

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VAMED-KMB - PROCESSES, PRODUCTS & SERVICES
Author:EFQM
Published on:24 February 2016
Topic:EFQM Management Docs
Topic:All
Topic:Healthcare
VAMED-KMB Krankenhausmanagement - Austria

2015 EFQM Excellence Award - Prize Winner in "Adding Value for Customers"

VAMED-KMB has built up a comprehensive process manage ment sys tem which designs, manages, and improves processes on various levels. The process map is divided into key processes, primary processes, and cross sectional supporting processes.

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VAMED-KMB - People
Author:EFQM
Published on:24 February 2016
Topic:EFQM Management Docs
Topic:All
Topic:Healthcare
VAMED-KMB Krankenhausmanagement - Austria

2015 EFQM Excellence Award - Prize Winner in "Adding Value for Customers"

VAMED-KMB’s guiding principle “from people excellence for people” expresses our awareness that the organisation’s striving for excellence and its vision to be an “accompanying partner in the Viennese health care sector” can only be realized “from people”, thus through its employees.

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VAMED-KMB - LEADERSHIP
Author:EFQM
Published on:23 February 2016
Topic:EFQM Management Docs
Topic:All
Topic:Healthcare
VAMED-KMB Krankenhausmanagement - Austria

2015 EFQM Excellence Award - Prize Winner in "Adding Value for Customers"

The core purpose of the organisation, the future vision and values are defined in VAMED-KMB’s Vision and Mission Statement (V/M) which is an integral part of the management system (target setting, process alignment, deployment of measures and indicators) and reassessed annually at the MRs according to the strategic manage ment process (PD- 55). The pursuit of excellence lies at the heart of our actions, which is expressed by our guiding value principle: “from people excellence for people”.

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Rehaklinik - Strategy
Author:EFQM
Published on:15 January 2016
Topic:EFQM Management Docs
Topic:All
Topic:Healthcare
Rehaklinik (CHNP) - Luxembourg

2015 Recognised for Excellence 4 star

For us, the achievement of our mission and our vision is an organisational development, i.e. a long term, ongoing change process of the Rehaklinik as a whole and of all individuals working in it. This is also reflected in the Rehaklinik’s goal-oriented strategic axes and measured in our Balanced Scorecard.

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Rehaklinik - Results
Author:EFQM
Published on:15 January 2016
Topic:EFQM Management Docs
Topic:All
Topic:Healthcare
Rehaklinik (CHNP) - Luxembourg

2015 Recognised for Excellence 4 star

In the results of patient perception, being treated with respect, the involvement of the patient and the perceived treatment success are the most important factors for the measurement of strategy implementation. Data on admissions, treatment safety, treatment intensity, length of stay and the positive development of certain disease training initiatives are essential for the review of our services.

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Rehaklinik - Processes
Author:EFQM
Published on:15 January 2016
Topic:EFQM Management Docs
Topic:All
Topic:Healthcare
Rehaklinik (CHNP) - Luxembourg

2015 Recognised for Excellence 4 star

The philosophy underlying our treatment and care is to consider the patient as a partner of the multidisciplinary team. Therefore, a therapy contract is concluded with the patient at the beginning of his/her stay at the Rehaklinik. It includes the main elements of the treatment process, which is defined based on his/her needs, resources, preferences and the objectives of his/her rehabilitation.

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Rehaklinik - People
Author:EFQM
Published on:15 January 2016
Topic:EFQM Management Docs
Topic:All
Topic:Healthcare
Rehaklinik (CHNP) - Luxembourg

2015 Recognised for Excellence 4 star

The strategic priority in our human resources management is the involvement of our employees in the change process. In addition to employee participation, the continuous training of our employees is the second important key to the successful implementation of our strategy.

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Rehaklinik - Partnerships
Author:EFQM
Published on:15 January 2016
Topic:EFQM Management Docs
Topic:All
Topic:Healthcare
Rehaklinik (CHNP) - Luxembourg

2015 Recognised for Excellence 4 star

We conceptually support our management function for the benefit of society through the introduction of a sustainable responsibility policy (CSR).

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Rehaklinik - Leadership
Author:EFQM
Published on:15 January 2016
Topic:EFQM Management Docs
Topic:All
Topic:Healthcare
Rehaklinik (CHNP) - Luxembourg

2015 Recognised for Excellence 4 star

Participatory management and the consideration of our internal and external stakeholders are our priorities in managing the Rehaklinik so that we can act and react appropriately, while ensuring the sustainability of our institution for Luxembourg society.

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Family Development Foundation - Strategy
Author:EFQM
Published on:14 January 2016
Topic:EFQM Management Docs
Topic:All
Topic:Healthcare
Family Development Foundation - UAE

2015 Recognised for Excellence 3 star

FDF launched in 2012 a comprehensive project to update the strategic plan for the period (2013-2018), in line with core functions defined by its establishment law (No. 11 / 2006).

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Family Development Foundation - Results
Author:EFQM
Published on:14 January 2016
Topic:EFQM Management Docs
Topic:All
Topic:Healthcare
Family Development Foundation - UAE

2015 Recognised for Excellence 3 star

Perceptions & Performance Indicators.

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Family Development Foundation - Processes
Author:EFQM
Published on:14 January 2016
Topic:EFQM Management Docs
Topic:All
Topic:Healthcare
Family Development Foundation - UAE

2015 RECOGNISED FOR EXCELLENCE 3 STAR

The organization is keen on documenting all processes through several channels, such as public policies (quality, environment, health, and safety), as well as policies and procedures manuals, in addition to process flow diagrams. All processes are subject to periodic auditing as per the requirements of the quality management system.

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Family Development Foundation - People
Author:EFQM
Published on:14 January 2016
Topic:EFQM Management Docs
Topic:All
Topic:Healthcare
Family Development Foundation - UAE

2015 RECOGNISED FOR EXCELLENCE 3 STAR

Over the past 30 years , FDF's leadership worked through Abu Dhabi Women's Association, established in 1973, and the Family Development Foundation, which replaced the association in 2006, to support of all segments of the UAE community materially and morally, especially in the area of capacity building, providing job opportunities, and enabling them to face life with confidence , consistency, and creativity.

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Family Development Foundation - Partnerships
Author:EFQM
Published on:14 January 2016
Topic:EFQM Management Docs
Topic:All
Topic:Healthcare
Family Development Foundation - UAE

2015 RECOGNISED FOR EXCELLENCE 3 STAR

FDF has identified all types of partners and organized their relationships to enhance the organization's ability to achieve its objectives. Partners are divided in terms of the nature of their relationship with the organization.

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Family Development Foundation - Leadership
Author:EFQM
Published on:14 January 2016
Topic:EFQM Management Docs
Topic:All
Topic:Healthcare
Family Development Foundation - UAE

2015 RECOGNISED FOR EXCELLENCE 3 STAR

FDF creates tailor-made programs for local communities to strengthen family units and develop citizens that are capable of contributing to the economic and social development. FDF, with (300+) employees and 16 community centers, has two channels of services: handling requests for family counselling in different areas (such as legal, social, and economic issues), and conducting social programs that cover divers social topics (such as marriage, health, and women empowerment).

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Family Development Foundation - Key Information
Author:EFQM
Published on:14 January 2016
Topic:EFQM Management Docs
Topic:All
Topic:Healthcare
Family Development Foundation - UAE

2015 Recognised for Excellence 3 star

FDF is an independent, government, non-profit organization operating in Abu Dhabi, United Arab Emirates, and reports to the court of the Crown Prince. It has an independent legal personality, full legal competences, as well as financial and administration independence.

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Adding value for patients
Author:EFQM
Published on:14 December 2015
Topic:Good Practices
Topic:Adding Value for Customers
Topic:Healthcare
Cabinet d'orthodontie Becker & Associés

2015 EFQM Excellence Prize Winner in Adding Value for Customers

Cabinet Becker & Associés delivers dedicated services in the field of orthodontics. Its services focus on the individual needs and expectations of adult and young patients and are delivered throughout Luxembourg. With this respect, their strategic position is very clear: To be national ‘Referential Leader in Orthodontics’ guaranteeing highest satisfaction levels for all stakeholders.

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Patient Care and Green Jacket
Author:EFQM
Published on:14 December 2015
Topic:Good Practices
Topic:Adding Value for Customers
Topic:Healthcare
Sanitas Hospitales

2015 EFQM Excellence Prize Winner in Succeeding through the Talent of People

Patient Care units are a key factor in Sanitas Hospitales strong commitment to focus on patient care. This approach links directly to the defined value definition of (among other elements) offering the best human team. The strive for top patient care also connects to three strategic goals of reaching millions more people, getting extraordinary results and be the best place to work.

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Everyday Hero Program
Author:EFQM
Published on:14 December 2015
Topic:Good Practices
Topic:Succeeding through the Talent of People
Topic:Healthcare
Sanitas Hospitales

2015 EFQM Excellence Prize Winner in Succeeding through the Talent of People

This best practise, the “Everyday Hero Program” is all about engaging staff with the values of the organisation which will in turn lead to delivering the strategic objectives. This program has enabled unprecedented levels of employee engagement, where each and every employee truly came across as having real belief in the company values and their impact on the company strategy.

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