Knowledge Base

Managing cultural change: leadership, agility and sustainability in the Scottish education sector

City of Glasgow College - United Kingdom

2016 EFQM Excellence Prize Winner in Sustaining Outstanding Results

Based on the merger blueprint document produced by City of Glasgow College, the integration of the formerly disparate colleges was consistently executed, led by a strong leadership team and consistently supported by a strong common vision. The vision and blueprint embraced all aspects of the College, its stakeholders and their needs. 

Policy Deployment

Robert Bosch, Rodez Plant

2015 EFQM Excellence Prize Winner in Sustaining Outstanding Results and Developing Organisational Capability 

The leaders of RzP manage the deployment of the strategic challenges convincingly due to an exemplary communication to their associates about the strategy.  

Excellence is the only way towards a successful future

BMW Group Plant Regensburg

2014 EFQM Excellence Prize Winner in Managing with Agility

For the continuing success of Plant Regensburg it is most important that the plant stays competitive. The key enablers to success have been put down in the plant’s target scenario for the year 2020. This target scenario contains the plant’s vision: “We inspire customers – in series”, which refers to the importance of the customer and, specifically, the equal importance of every customer.

New Product Introduction

Pompes Grundfos S.A.S

2014 EFQM Excellence Award Finalist

The New Product Introduction (NPI) process and the project organisation dedicated to the support and anticipation of the needs of development projects, enable all players in the chain to be involved (customers, engineering design department, manufacturers, suppliers, production) and so contributes to finding the best solution. NPI ensure the capacity to deliver the relevant variance according to customers’ specific needs.

GC Europe, Belgium - EFQM Finalist 2013

EFQM Excellence Award Finalist 2013

GCE has been able to increase or sustain good performance in dealer satisfaction since 2005, and since 2009 GCE is the benchmark compared with competition in 4 of 7 categories. These excellent achievements are mainly the result of process improvement in production and logistics, together with smart approach to sales which is evident in the markets where GC Europe operates.

St Mary's College, Northern Ireland - EFQM Prize Winner 2013

EFQM Prize Winner in Sustaining Outstanding Results

St Mary's College - coming a longer way with its pupils, and adding more value to them, and therefore to society, than equally performing schools - demonstrates strong focus on learners' outcomes demonstrated with outstanding examination performance. This is also reflected in outstanding Customer perception results.

Achieving Balanced Results

Red Electrica de Espana - Spain

Two of the most important stakeholders of REE are the Spanish Government and the Regulatory bodies. The transmission growth plan, the operation of the power system and consequent compensation framework are regulated. The outcome of regulatory practice is an investment plan articulated with investment program measures and targets, timing, technical and geographical characteristics and a consequent regulated revenue measures and targets.

GWP's process of gathering the needs of their stakeholders

Grundfos Pumpenfabrik GmbH - Germany

GWP has implemented a well-established process of gathering and understanding the needs of their stakeholders (see picture 2). Through PESTEL analysis, stakeholder mapping, SWOT analysis and the confrontation matrix used to analyse and understand all indicators, GWP can develop and review their strategy and supporting policies.