Knowledge Base

  • EFQM Expert Webinar : Richard Griffith

    23 May 2018

    Leading Across Borders: Capitalizing on your Cultural Currency



  • strategy deployment process

    22 November 2016

    Aeroports de Lyon - France

    2016 EFQM Excellence Prize Winner in Managing with Agility

    Aéroports de Lyon is effectively and efficiently identifying and responding to risks and opportunities and have developed several integrated approaches to enable analyses and fact based decisions on improvements and changes that contributes towards the strategic goals. Two of these approaches are exceptional, the EPM - Enterprise Management tool and the Airport Operational Control Centre (AOCC).  

  • Beyond the Award - How to keep the fire burning

    15 November 2016

    By BMW Group Plant Regensburg

    It is a grand and highly important moment in a company’s history when it is honored with the EFQM Excellence Award (EEA). Even bigger is the challenge to keep the momentum and to turn procedures into people’s mindsets and thus to reveal a deep desire for excellence and great performance. The presentation deals with questions concerning how this situation can be achieved, how to deal with risks and challenges and how to keep the “fire burning”. 

  • Process self-assessment and action list plan

    16 December 2015

    Robert Bosch, Rodez Plant

    2015 EFQM Excellence Prize Winner in Sustaining Outstanding Results and Developing Organisational Capability 

    RzP has developed a tool to design and develop their processes. This tool consists of a 3D matrix of processes that assures the link between ISO approach, EFQM Model and RzP business.  

  • Industrial Performance Agreement

    14 December 2015

    Robert Bosch, Rodez Plant

    2015 EFQM Excellence Prize Winner in Sustaining Outstanding Results and Developing Organisational Capability

    As a production site in a high labour cost country, RzP must show DS that they constantly achieve perfect quality, agility and cost reduction in order to get the volumes and investments. The flexibility and ability to adapt to changing workload is one of their unique “selling points”.  

  • Strategy Comms

    14 December 2015

    Robert Bosch, Blaichach/Immenstadt Plant 

    2015 EFQM Excellence Prize Winner in Managing with Agility and Leading with Vision, Inspiration & Integrity

    BhP has implemented a very systematic, robust, and efficient process for strategy formation, review, and in particular, for strategy communication and deployment. In combination with a proactive and highly visible senior leadership, this approach constitutes leading practice in terms of strategy deployment. 

  • Volume and Variant Flexibility

    18 March 2015

    BMW Group Plant Regensburg

    2014 EFQM Excellence Prize Winner in Managing with Agility

    It is of key importance for a production plant to be flexible with respect to volume and to the production of different variants. BMW Group Plant Regensburg is able to produce nine different variants (vehicle types) on one line, which makes it the benchmark among competitors.

  • Bosch Lean Administration Approach

    13 February 2015

    Bosch Bari Plant

    2014 EFQM Excellence Award Winner

    The consequent implementation of the Bosch Production System (BPS) and Lean Administration tools like Value Stream Design in Indirect Areas (VSDiA) have delivered major improvements on productivity over the last years.

  • Ability to change via employee involvement

    7 January 2014

    Alpenresort Schwarz - Austria

    2013 EFQM Award Winner and Prize Winner in "Adding Value for Customers" & "Succeeding through the Talent of People"

    Alpenresort Schwarz is using two way of implementing improvements; one way is organised via four Project teams (Guest, Health, Schwarz inside and Green Schwarz flower) and PUPE sessions inside departments and units.

  • The application of lean principles to flexible working

    4 November 2013

    BMW Plant Regensburg - Germany

    2013 EFQM Prize Winner in "Managing with Agility" and "Sustaining Outstanding Results"

    Plant Regensburg is clearly committed to continuous improvement, the application of lean principles and innovative approaches to flexible working. This has resulted in Plant Regensburg achieving a high level of production flexibility (one of the three strategic drivers) without entailing excessive costs. Production flexibility is of great value to BMW, as it seeks to offer more car variants with less cost and less lead time in an increasingly changeable marketplace.

  • BMW Plant Regensburg, Germany - EFQM Prize Winner 2013

    23 October 2013

    EFQM Prize Winner in Managing with Agility and Sustaining Outstanding Results

    Unlike other car production facilities, the vast range of car types and permutations are constructed on one assembly line. This has been made possible by a structured and sustained approach to process management and process improvement over nine years. There are many examples of elegant and innovative improvements, from harnessing new technology to identifying parts at product line assembly by memorable pictures rather than serial numbers. This manufacturing flexibility is understood to be at global role model level.

  • Continuous Improvement Process - CIP

    15 July 2011

    Bosch Car Multimedia Portugal

    Bosch Car Multimedia Portugal uses Value Stream Mapping tool to identify areas which need to be improved regarding to the business requirements. Value Stream Maps show quality, cost and delivery (QCD) requirements for each value stream of the company.

  • Managing by Processes

    15 July 2011

    Robert Bosch Gmbh Bamberg Plant - Germany

    BaP has defined one of seven mission fields as “Processes: We consequently use lean processes and adapt them to changes in a target-oriented way”. This mission field is tied to the specific strategic goals of “Driving the Bosch Production System” and “Using process management efficiently”. These strategic goals are part of the BaP scorecard and, therefore, process management directly impacts strategic performance.