City Learning, Industry Academy and Students Support

22 December 2016

City of Glasgow College - United Kindgom

2016 EFQM Excellence Prize Winner in Sustaining Outstanding Results

City of Glasgow College (CoCG) understands the needs and expectations of its customers, it focuses on its aim for students which is for them to “Get a Job, Keep a Job, Get a Better Job”. They have identified its main customer groups, and segmented them. This ensures that learning and teaching services and students’ guidance services are tailored and customer centred.  

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