"Airport Helper", Smiley boxes

21 November 2016

Aeroports de Lyon - France

2016 EFQM Excellence Prize Winner in Managing with Agility

Aéroports de Lyon has a very strong customer-focus and central to this is the understanding of the importance of the passenger experience of the quality of service as a driver for the strategic ambition of growth. Several approaches aiming on understanding passenger’s perception in order to be able to improve service quality and performance have been developed and implemented.

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