A strong customer focus

7 January 2014

Glasgow Housing Association (GHA) - United Kingdom

2013 EFQM Prize Winner in "Leading with Vision, Inspiration and Integrity"

GHA is an organisation that has a strong customer focus. There are many examples of changes that have been made with the specific purpose of adding value to customers, such as the creation of the Central Customer Service Centre for routine enquiries which has freed up Housing Officers to spend more time in dialogue with customers; building strong and lasting relationships between individuals and GHA.

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