About us

'We are committed to helping organisations drive performance improvement through the EFQM Excellence Model, a comprehensive management framework used by over 50,000 organisations around the world.  To help you implement our Model, we provide training and assessment tools as well as recognition for all levels of maturity. But our real talent comes from gathering good practices and sharing them through our network. We at EFQM, a not-for-profit membership Foundation founded in 1989, aim to share what works, through case studies, online webinars, working groups, conferences and thematic events. Sharing our members' enthusiasm, their motivation and the results they achieve; that is what we work for.'

Leading Excellence

EFQM (the European Foundation for Quality Management) is a not for profit membership foundation. For the past twenty years we have shared what works between our member organisations as a way to help them implement their strategies. EFQM brings together organisations striving for Sustainable Excellence. Through our network of members comprising private and public organisations of every size and sector, many active around the world, EFQM applies its know-how and extracts outstanding approaches by engaging with executives and front-line managers.

Custodian of the EFQM Excellence Model

EFQM is the custodian of the EFQM Excellence Model, a non-prescriptive framework that can be used to gain an holistic view of any organisation regardless of size, sector or maturity. Over the past 20 years, the EFQM Excellence Model has been a blueprint for EFQM members and organisations across and beyond Europe to develop a culture of excellence, access good practices, drive innovation and improve their results.

Those organisations have become more attentive to the needs of their stakeholders. They have learned how to learn, innovate and improve their overall performance. Their leaders have increased their abilities to take informed decisions and to understand the drivers of their strategy. Many of those organisations have acted as role models for other organisations, winning management practices have been re-used and adapted through EFQM 'sharing what works'. This has led to a significant reduction of waste, increased economic efficiencies and improved societal relations.

EFQM is now actively helping to prepare a new generation of business leaders by offering training and development opportunities built on practice-based learning and exchange between organisations. Our exchanges are underpinned by shared tools for assessment, calibrated during two decades of use within organisations and as the basis for discerning the recipients of the EFQM Global Excellence Award, Europe's most prestigious award for organisations.

Events calendar

Start using the Model

Our "Start Simple" package makes sure that first step is in the right direction. It's designed to support you through the first 12 months of your journey.

Get in touch

Avenue des Olympiades 2
5th Floor
B - 1140 Brussels, Belgium
Tel : +322 775 3511
Email : info@efqm.org